Lone Worker Monitoring Service

If a member of your staff has to work alone on, or away from your premises as part of their job, it is your responsibility to ensure that these members of staff are not placed at any extra risk as a result of their job role. This includes attending out of hours alarm activations.

Securitay provide lone worker monitoring services for these situations; the member of staff checks in to Securitay control centre on an automated check call system, (see check call video). Controllers are alerted to missed calls and a mutually agreed action plan is put in motion.

CASE HISTORY

Shelia works most weekends for an estate agent selling new houses from an onsite show house. Her weekend schedule is as follows: Saturday, Dundee, 1300-1700hrs Sunday, Broughty Ferry, 1300-1700hrs. From the time Shelia commences work she is classed as a lone worker. The estate agents do not have anything in place to ensure Shelia’s safety...

Remedy:

Securitay has set up a lone worker monitoring service for Shelia. The estate agents email Shelia’s work schedule for the coming month, Securitay enter this in the automated system and schedule checks calls. Sheila checks in at agreed start time and then hourly until agreed finish time. Shelia has been informed that it is permissible to phone within a 10 minute period either earlier or later in the event she is dealing with clients. If Shelia misses a “check call” an agreed escalation plan is put into motion. In the event she does not work at the last minute through illness, or other occurrence she is to contact Securitay Control. Agreed passwords and duress codes are put in place to ensure authenticity of caller.

The estate agents are now compliant with H&S legislation for lone workers. (Above details have been altered to protect identities)