As your keyholders, Securitay will hold the keys of your premises in a secure environment. In the event your alarm is activated, one of our patrol officers will attend your premises as your keyholder. The officer will ascertain whether it is a false alarm or a genuine break-in and take the appropriate actions:
In the case of a false alarm:
- Secure and reset the alarm
In the case of a break-in:
- Call the police
- Remain on site until the police arrive
- Assit the police and allow the police access to the premises.
If the damage is extensive, the customer's representative would be contacted. A detailed report of activations and investigation would be sent to the customer by 10am the following day.
A 24-hour-7-day response is provided through response officers in modern vehicles with tracking devices.
All response times are in line with ACPOS guidelines.
For more information about our keyholding services please do not hesitate to contact your nearest office or complete the adjacent enquiry form.
Active Keyholding Locations Average Response time Customer Satisfaction
2500 28 mins 98.8%